Terms and Conditions
Postage and Processing Times
We aim to ship all orders within 2-3 business days
Please be aware the Auspost can some times delay and this is out of our control
Unfortunately, we can no longer guarantee delivery time. Please check on AusPost website their SUGGESTED delivery time. Courier services (including Australia Post) now require 10 business days past the expected delivery time to investigate late or lost parcels. This applies to Express Post also. PinkChic Hair cannot be responsible for any lost parcels once it leaves our premises. Please unsure you have access to your Australia Post account for all tracking updates.
if placed a pick up order, please text us on our number to organise a pick up time in the shop in St Kilda East
Our refund policy has a duration of 14 days from the date of purchase and subject to written pre approval. IF14 days have transpired since your purchase, regrettably, we cannot accommodate your request for a refund or exchange.
To qualify for a return, your item must remain unused and in the identical condition as when you received it. Additionally, it must be in its original packaging.
To process your return, a valid receipt or proof of purchase is essential.
Once the order leaves our premises, we are responsible for delivery if the item is not collected from the post office with 10 days
Please be aware that there are specific circumstances where only partial refunds will be considered, if applicable:
- Evident signs of prior use
- The item is not in its original condition, is damaged, or is missing components due to reasons beyond our control
- Any item returned more than 15 days after the delivery date
Risks and Side Effects
As is the case with any product, if you encounter unexpected discomfort, pain, or any adverse conditions during or after use, of any product, it is crucial to discontinue use immediately and consult your physician before resuming. Hair conditions vary from person to person, and individual results may differ depending on hair type, conditions, and usage. PinkChic cannot guarantee specific outcomes or that the product will suit every individual’s unique needs.